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Do a Twitter search for the company’s name and you’ll find dozens of tweets per day, essentially none of them positive. There are thousands of complaints about LaserShip. (The message for that one is, “LaserShip is unable to confirm control of your package at this time.”) Sometimes, an error will show up on the tracking page: “Parcel damaged and will be discarded.” Customers who attempt to contact LaserShip report being totally unable to solve their problems they are better off contacting Amazon or whichever company they originally purchased their item from. Packages are delivered to the wrong address. Packages are marked as delivered and not delivered. Packages are delivered late - this is more troubling given that Amazon often claims a strict delivery window of the same day, the next day, or in two days - or are left outside.

#Walmart lasership tracking full

Twitter and many message boards, including posts on Amazon’s own forums, are full of complaints about LaserShip. A same-day delivery done by FedEx could cost Amazon $50, according to Kevin Porter, who has worked for LaserShip, FedEx, and UPS as a courier. Customers can’t select which shipping service they’d prefer there’s too high a chance that one of those companies is maxed out on how many deliveries it’s making, or that the cost for Amazon would be too high. Because its volume is so huge, an algorithm automatically chooses the best available option between the USPS, UPS, FedEx, Amazon’s own Flex delivery service, and any of several companies Amazon calls DSPs, or delivery-service providers.

The poster child might just be LaserShip.Īmazon uses a variety of ways to get people their packages. That’s led to parasitic companies popping up to take advantage of Amazon’s need for cheap, fast package delivery. Reliable shipping companies like FedEx, UPS, and the USPS aren’t able to deliver all of the same-day, next-day, and two-day packages that Amazon’s Prime customers are paying for, and the infrastructure just isn’t there to do it as cheaply and efficiently as Amazon needs. LaserShip - and the ocean of dissatisfied customers it leaves in its wake - is an inevitable result of stratospheric growth. needs to drop them already- Dave August 17, please stop using to ship your packages! They are horrible to work with and always deliver extremely late!- Katherine August 16, 2017 Stopping by office tomorrow to find out which employee stole my package two days in a row. Some comments, helpfully gathered by the criticism website :ĮVERY SINGLE TIME I have a package being delivered by there's a problem EVERY SINGLE TIME- Ces August 18, 2017 LaserShip - an Uber-like service that delivers packages for Amazon, Walmart, and Sephora, among others - might just be the most hated company on the internet. If you want to garner widespread customer fury, just deliver a package late or damaged and wait for the storm to roll in.

But angry comment for angry comment, there may be no more rage-inducing business than package delivery. There are certain industries that inspire outsize amounts of rage when they screw up.